I just don't believe it!

anthonyg11 · Post by **anthonyg11** » Fri Jun 28, 2002 6:06 pm

I can't understand Peugeot. My 2 month old car has now been in 5 times at 2 dealers to fix a roof alarm problem (see roof prob page). It is finally fixed and today they gave me a courtesay call to see if everything is OK. I pointed out I am now having trouble with the roof mechanism not always working. The mechanic pointed out that he had seen a fault with the screen when it was in last week but is not allowed to fix a problem the customer has not complained about, so just left it. Now it is causing me problems I have to take it back again, wait for them to order the part, when they had the car for 3 days just last week and could have fixed it then.

Has anyone heard of such a stupid company policy?

Robbie · Post by **Robbie** » Sat Jun 29, 2002 9:51 am

On 2002-06-28 17:06, anthonyg11 wrote:
I can't understand Peugeot. The mechanic pointed out that he had seen a fault with the screen when it was in last week but is not allowed to fix a problem the customer has not complained about, so just left it.

Jobs worth caps all round I think !

PS. Good job it wasn't a potentially fatal fault. :sad:

Robbie.

CB · Post by CB » Sat Jun 29, 2002 10:19 am

hmmmm - sounds a bit daft. As Robbie said, what if they had discovered something that later went so badly wrong it caused an accident? Dummies....

Derek · Post by **Derek** » Sat Jun 29, 2002 7:03 pm

don't u mean monkeys greg ?