Import Servicing

MarkT · Post by **MarkT** » Fri Aug 30, 2002 2:34 am

Hi,
Hope someone can help me please. When I take my Imported car in for it's first service, what do I need to take with me to the dealer to register my car on to Peugeot's database.

Many thanks in advance.

Mark

Pauline · Post by **Pauline** » Fri Aug 30, 2002 9:50 pm

I took everything! service book, log book etc and (I think this is the vital bit) the invoice from the foreign company that sold it to the importers. I had a voucher torn off in my service book - did you?

gmjones · Post by **gmjones** » Sat Aug 31, 2002 3:42 pm

Mark I cancelled my CC with Eurocar Consultants. They were taking the biscuit and I spoke to the MD and got my deposit back. Should have the money back next week. Going to spain next week and when I come back my nice new Siler Honda TypeR will be waiting

MarkT · Post by **MarkT** » Mon Sep 02, 2002 1:24 am

Hi Pauline,
I have yet to receive my Service and log books, but I do have an Invoice from Eurocar Consultants.

GMJones, Sorry to hear that, I nearly gave up on them too. I also like the look of the Civic TypeR, but I wanted another cabriolet. In the end you've still got a great car.
PS Is it an Import?

barnesgraham · Post by **barnesgraham** » Mon Sep 02, 2002 3:16 pm

Why did you cancel your 206 CC from Euro Car? I am getting my car from them, it is taking a long time to arrive.

Andy Newell · Post by **Andy Newell** » Mon Sep 02, 2002 5:09 pm

Hi,

Just 3 points on importing I thought I would share. My wife has owned a cc for exactly 3 days. Today the roof would not close so I took it into our local dealer.
1, I was told the car only has a 1 year warranty. I was told only certain countries in Europe get 2. Why and who are they ?
2, I was told the car warranty would start from its build date. In my case this was March 2002, therefore I have lost 6 months with only 14 miles on the clock.
3, They told me that it if the roof needed reseting, I would have to pay Â£35+ vat to reset. This is apparantly not covered under the warranty.

I beleive they were wrong on all 3 of the above. Can anyone please confirm this ?
I beleive that :
All import cars from Europe since Nov 2001 should have a 2 year warranty.
The warranty should start from registration, not date of build.
The roof not working should come under warranty.

The roof was fixed in 1 hour and I was told a microswitch was incorrectly placed.

I look forward to your views.

paul_y3k · Post by **paul_y3k** » Mon Sep 02, 2002 5:30 pm

no expereince myself but i think you are right on all three things. i guess that some of the guys who imported would be a better help.

grainne · Post by **grainne** » Mon Sep 02, 2002 5:52 pm

I did a bit of digging and according to the European Commissions explanatory brochure entitled "Distribution of Motor Vehicles", the guarantee period begins when a car leaves the manufacturer's network. Your importer should be able to tell you when they took delivery of the vehicle, which would be the date that the warranty commenced.

A copy of the legislation can be found at http://www.scidirect.co.uk/warranty.shtml (click on European law download)

According to the BBC website, all EU manufactured vehicles have a one year warranty - the franchise dealers in the UK then purchase and additional two years warranty.

I hope that helps!!

Andy Newell · Post by **Andy Newell** » Mon Sep 02, 2002 7:26 pm

Many thanks for you help.

I have since spoken to my supplier in Belgium and they have backed up what I said.

I have then spoken to Peugeot UK who backed up my point of view. They told me they will be re-advising their dealers again.
Off the record, they told me the dealer was probably trying to pull a fast one.

Pauline · Post by **Pauline** » Tue Sep 03, 2002 10:17 pm

The warranty starts from when the foreign dealer buys the car... So check your foreign invoices guys, that's the one from the foreign dealer to your importer - that'll be roughly when the warranty started.

Robbie · Post by **Robbie** » Wed Sep 04, 2002 12:11 pm

Andy, don't forget to add that rogue dealer in the name and shame section.

With more and more people opting to buy more sensibly priced imports, these sort of rogue or ill informed dealers are the last thing we need.

Robbie.