Should I reject it?

zippy · Post by **zippy** » Fri Jun 14, 2002 8:51 pm

I took delivery of my cc five weeks ago and it seems to have rather a lot of problems;
1. rattle on back window when roof is down
2. Squeaks on drivers side when roof is up (v loud)
3. Chugging when the car is idling (? is this normal for peugeots?)
4. Drivers door set higher than sill
5. passengers door need slamming to shut
6. fraying fabric on joins on roof

Out of all of these problems when it went into be fixed the only thing then resolved was the realigning of the drivers door.
Should I keep going back or should I - can I reject it? How long have I got. The dealer manager is phoning me tomorrow morning so I am trying to prepare myself.

Please help :sad:

Don't want to sound like a moaner but when you spend a lot of money on a car you expect it to be perfect or at least put right when it isn't!

Derek · Post by **Derek** » Fri Jun 14, 2002 9:08 pm

you could do what i did ......

i had many faults but the last remaining one was a leaking roof.

i verbally told the after sales manager at the dealer that they had one final chance to fix it or i would reject the car. it wasn't fixed properly so was rejected.

bear in mind that you want the dealer to be on side as there's every chance they will finance the replacement or refund and not peugeot. don't expect miracles from peugeot as their customer service is non existent.

derek

zippy · Post by **zippy** » Sun Jun 16, 2002 8:57 pm

Did as you said, so they will have a look at the faults next week and we will see what happens from there.
Thanks for the advice

Derek · Post by **Derek** » Sun Jun 16, 2002 9:58 pm

no problem

Nath & Jase · Post by **Nath & Jase** » Fri Oct 04, 2002 6:04 am

I noticed that you said your car was chugging when idling. Did you get this fixed?

We have had our car for about 5 months (2 litre engine), however for about the last 3/4 months the car chugs when idling - more so when it is cold.

The dealer says that they can't do anything about it (it drives me mad!) as this apparently happens with this engine (which I find incredidly hard to believe) and they can't find anything wrong.

Cheers.

Frosty · Post by **Frosty** » Fri Oct 04, 2002 6:09 am

Hi there, I've had my CC a bit over 8 months and not a problem at all with the engine. My understanding is it's the same engine as the 206GTI and I've driven them and they don't do it. Stick your heels in until they fix it. If they say they can't, let me know and I'll put you in touch with the appropriate people at Peugeot Australia.

Nath & Jase · Post by **Nath & Jase** » Fri Oct 04, 2002 6:16 am

Thanks.

They aren't going to do anything about it - the dealer is John Blair. I'm really sick of taking it back to them (I think they think I am the equivalent of a car hypocondriac!) and I don't want to (even though they are friendly and courteous enough).

If you could let me know the right people at Peugeot Australia to deal with - it would be greatly appreciated.

Cheers.

Nathan.

ladymxenna · Post by **ladymxenna** » Fri Oct 04, 2002 8:11 am

Gosh Zipster!

And there was me moaning about a cigarette lighter that didn't work and squeaky brakes.

I always look at the terms of the purchasing agreement / contract as the starting point. I'm in a slightly different position as I imported, but you should have an agreement with your dealer. Read the terms and see what you are entitled to. Even if you are slightly outside the timescale for return, know what that timescale is. It always sound more impressive if you say ' I know section 3 of the contract refers to return within X weeks of delivery but....'

Make sure you have ALL the requisite information in front of you when he calls. Do what you've done here. Write it down and be as precise as you can on dates.

I would probably get them to make repairs BUT get a verbal response to the question " what if the repairs can't be done to my satisfaction " Write down the response immediately. I think you need at this point to make it clear that if the major issues are not resolved then you would expect a replacement vehicle. ( OK so this may not happen. Nevertheless make the statement and note the response. At the very least you may get other concessions made.)

I know what you mean about wanting perfection...or as near as damn it. I made myself a pain in the butt with my importers, reading every contractual clause and invoking every penalty for failures on their part.

You need to be polite ( i agree with the comment about keeping the dealers onside ) but firm and accurate in the information relayed. And above all, note down everything!

Sorry for being longwinded. Not sure if the above helps at all. Let us know how you get on today.