Peugeot HQ handling complaints.........

Julia · Post by **Julia** » Fri Nov 22, 2002 10:50 pm

Well ongoing from my complaint letter to Pat Russell of Peugeot Head office, I got a reply letter this morning from a "Customer Services Admin".

I think that if I write to a particular individual that individual should take the time and courtesy to reply to me themself. Anyone else think the same?

The "admin" has sent me a general letter saying that my letter has been passed to the relevant person and that I now have a "case" number. :rolleyes:

So here is my poll...... how long do you reckon it will take for Pug HQ to actually write back to me?
Also do you think it will actually be Pat Russell who I wrote too or some other admin that got the job of fobbing me off??

The decision is yours.......!

Robbie · Post by **Robbie** » Sat Nov 23, 2002 3:38 am

Hi Julia, it seems the lurkers are voting an not posting. I've voted 4-7 days. I suppose allocating case numbers means a whole sack load of daily complaints but I'd be pretty p****d off if the reply was not from the intended recipient. If you get a general fobbing off reply you could always try writing a further letter insisting you receive a reply from Pat an see what transpires?

well good luck,

Robbie.

Huu · Post by **Huu** » Sat Nov 23, 2002 5:35 am

i would give them max 2-3 weeks to reply, but probably be a template with your name inserted.