Just got this reply from peugeot uk head office regarding warranties on imported cars.
In response to your query regarding the length of manufacturer's warranty
on your vehicle, there is no current law stating that all European
manufacturers have to provide two years' warranty, and so the warranty will
be for 12 months from the original date of sale, unless otherwise specified
in the service book provided by the original selling dealer.
There is no need to register your vehicle on the UK database unless you
experience difficulties within the warranty period. Should this be the
case, to activate the manufacturer's warranty on your vehicle, you will
need to produce the original bill of sale (from the original supplying
Peugeot dealer) showing the original date of sale, along with the service
book showing the official stamp of the original selling Peugeot dealer. Any
UK Peugeot dealer will be able to carry out warranty work to your vehicle,
and once the warranty is activated, your vehicle will be stored on the UK
database, so it would not be necessary to produce any documents a second
time.
There should be no difference between the costs involved in servicing your
vehicle and in servicing a UK purchased vehicle, although you may find some
UK dealers reluctant to provide a courtesy car etc. whilst the service work
is being carried out.
Warranty on Imports
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Alex LS
- Posts: 1895
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- Location: Slough, UK
I don't see what difference it would make to them. After all, you can buy the car from one dealer and get your free service at a completely different one.
"It is not an ordinary job. It is not like being manager of Aston Villa." - Gérard Houllier
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
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NikNik
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??: I presume the EU ruling about a standard 2 year warranty in Europe after January 2002 was a recommendation and not law. Does anyone know?-
Alex LS
- Posts: 1895
- Joined: Sat Feb 16, 2002 1:00 am
- Location: Slough, UK
http://www.car-import-guide.com/newsdes ... ec01-1.htm
All imports from Europe get a standard minimum two-year manufacturer warranty from January 2002. In a landmark piece of legislation, the European Commission is levelling the playing field across Europe by insisting that every new car sold within the Union gets a full two-year warranty.
Called the Consumer Guarantees Directive, it insists that all retailers become legally bound to fix defects within the first two years. Under the new scheme, if a problem is serious and persists even after repair, buyers have the right to demand a replacement car - even after the two years have expired.
The move will bolster the import industry because up until now, most manufacturers have only offered a single year's 'pan European' warranty. In an era when many car makers have introduced three-year warranties in the UK, the move will narrow the gap, or in some cases match the level of warranty offered in Britain.
The two-year cover has to be fully backed by the manufacturer wherever the car may be in the European Union. So-called three-year warranties in the UK are in fact usually only one-year manufacturer warranties with an extra two years of less comprehensive insurance-based dealer warranty tacked on. The full warranty is a big step up for British consumers.
Paul McKenna from Alliance Car Imports told Car Import Guide: "This is great news for consumers. It gives added confidence to buy a new car import and removes a vital difference between UK and European warranties."
All imports from Europe get a standard minimum two-year manufacturer warranty from January 2002. In a landmark piece of legislation, the European Commission is levelling the playing field across Europe by insisting that every new car sold within the Union gets a full two-year warranty.
Called the Consumer Guarantees Directive, it insists that all retailers become legally bound to fix defects within the first two years. Under the new scheme, if a problem is serious and persists even after repair, buyers have the right to demand a replacement car - even after the two years have expired.
The move will bolster the import industry because up until now, most manufacturers have only offered a single year's 'pan European' warranty. In an era when many car makers have introduced three-year warranties in the UK, the move will narrow the gap, or in some cases match the level of warranty offered in Britain.
The two-year cover has to be fully backed by the manufacturer wherever the car may be in the European Union. So-called three-year warranties in the UK are in fact usually only one-year manufacturer warranties with an extra two years of less comprehensive insurance-based dealer warranty tacked on. The full warranty is a big step up for British consumers.
Paul McKenna from Alliance Car Imports told Car Import Guide: "This is great news for consumers. It gives added confidence to buy a new car import and removes a vital difference between UK and European warranties."
"It is not an ordinary job. It is not like being manager of Aston Villa." - Gérard Houllier
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
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Alex LS
- Posts: 1895
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- Location: Slough, UK
Taken from http://www.dti.gov.uk/CACP/ca/work2.htm
SALE OF GOODS ACT 1979
This Act implies certain terms into contracts for the sale of goods. For example:
Goods must be as described, of satisfactory quality, and fit for any purpose which the consumer makes known to the seller.
Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
It is the seller, not the manufacturer, who is responsible under the Act.
If goods are not of satisfactory quality the buyer is entitled, if he acts within a reasonable time, to reject the goods and get his money back."
[...]
What are the current UK rights?
The immediate right to reject goods, and demand the money back, where they are of unsatisfactory quality or not as described. Thereafter, to demand damages, which usually equates to a repair or replacement, for up to six years in England and Wales. These are explained in the entry above on the Sale of Goods Act.
What difference will the Directive make to UK consumers?
The effect on the UK's extensive consumer protection regime will be relatively modest but there will be some important changes:
• For the first six months after purchase/delivery, the burden of proof when reporting faulty goods will be reversed in the consumer’s favour.
• The Directive will require guarantees offered by manufacturers or retailers to be legally binding, to be written in plain language with clear detail on how to claim and to be available on request.
• There will be a right to have goods repaired or replaced or have a price reduction. These remedies are already widely used in the UK but they have not had status in law. The existing right to reject an unsatisfactory good, within a reasonable time, will be maintained.
[...]
In England and Wales we currently have a six years liability period for sale of goods rights (limited to six years by the Limitation Act 1980). This means that compensation can be claimed against the supplier of the goods for up to six years after purchase, providing it can be shown that the defect was present at the time of sale, and it was reasonable for goods to last that long. Clearly, this does not cover wear and tear faults nor is it a durability requirement. DTI will not change this when transposing.
[...]
Talk of a two years warranty/guarantee is therefore erroneous and the only relevance of two years, in this context, is to insist that other Member States provide for two years what England and Wales have, for decades, set at six years.
What does the Directive mean for shopping elsewhere in the EU?
The Directive will protect UK shoppers abroad by providing a minimum standard of protection throughout the EU that was not available before. It means they will have a right to demand redress for faults that become apparent, up to two years after delivery, provided the faults were there at the time of delivery and it is reasonable to expect the goods to have lasted as long as the period in question. You may have more powerful rights (as in England and Wales - see mention of six years immediately above) as this is a minimum standards Directive. Availability of these rights across the EU will depend on when the Directive is transposed by other Member States.
SALE OF GOODS ACT 1979
This Act implies certain terms into contracts for the sale of goods. For example:
Goods must be as described, of satisfactory quality, and fit for any purpose which the consumer makes known to the seller.
Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
It is the seller, not the manufacturer, who is responsible under the Act.
If goods are not of satisfactory quality the buyer is entitled, if he acts within a reasonable time, to reject the goods and get his money back."
[...]
What are the current UK rights?
The immediate right to reject goods, and demand the money back, where they are of unsatisfactory quality or not as described. Thereafter, to demand damages, which usually equates to a repair or replacement, for up to six years in England and Wales. These are explained in the entry above on the Sale of Goods Act.
What difference will the Directive make to UK consumers?
The effect on the UK's extensive consumer protection regime will be relatively modest but there will be some important changes:
• For the first six months after purchase/delivery, the burden of proof when reporting faulty goods will be reversed in the consumer’s favour.
• The Directive will require guarantees offered by manufacturers or retailers to be legally binding, to be written in plain language with clear detail on how to claim and to be available on request.
• There will be a right to have goods repaired or replaced or have a price reduction. These remedies are already widely used in the UK but they have not had status in law. The existing right to reject an unsatisfactory good, within a reasonable time, will be maintained.
[...]
In England and Wales we currently have a six years liability period for sale of goods rights (limited to six years by the Limitation Act 1980). This means that compensation can be claimed against the supplier of the goods for up to six years after purchase, providing it can be shown that the defect was present at the time of sale, and it was reasonable for goods to last that long. Clearly, this does not cover wear and tear faults nor is it a durability requirement. DTI will not change this when transposing.
[...]
Talk of a two years warranty/guarantee is therefore erroneous and the only relevance of two years, in this context, is to insist that other Member States provide for two years what England and Wales have, for decades, set at six years.
What does the Directive mean for shopping elsewhere in the EU?
The Directive will protect UK shoppers abroad by providing a minimum standard of protection throughout the EU that was not available before. It means they will have a right to demand redress for faults that become apparent, up to two years after delivery, provided the faults were there at the time of delivery and it is reasonable to expect the goods to have lasted as long as the period in question. You may have more powerful rights (as in England and Wales - see mention of six years immediately above) as this is a minimum standards Directive. Availability of these rights across the EU will depend on when the Directive is transposed by other Member States.
"It is not an ordinary job. It is not like being manager of Aston Villa." - Gérard Houllier
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
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Alex LS
- Posts: 1895
- Joined: Sat Feb 16, 2002 1:00 am
- Location: Slough, UK
Therefore, according to the above, if bought outside the UK, you WILL get a minimum 2 years.
This 6-year thing within the UK also sounds interesting
I suggest someone direct Pug's head office to the DTI for an explanation
<font size=-1>[ This Message was edited by: alexls on 2002-02-24 13:33 ]</font>
This 6-year thing within the UK also sounds interesting
I suggest someone direct Pug's head office to the DTI for an explanation
<font size=-1>[ This Message was edited by: alexls on 2002-02-24 13:33 ]</font>
"It is not an ordinary job. It is not like being manager of Aston Villa." - Gérard Houllier
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
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NikNik
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rob
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Rob
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paul738
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just got an email from the dti regarding the warranty on european imported cars, he says the rumours of a possible 2 year warranty are untrue:
I am afraid that the information you have been given about a 2 year warranty
is incorrect. The following hyperlink will take you to our website which
explains the position http://www2.dti.gov.uk/CACP/ca/work2.htm#directive
What is the effect of the "two years guarantee" that I hear about?
This is a longstanding myth, arising from a misunderstanding of the Directive. With regard to guarantees, the Directive merely says, in Article 6, that freely given guarantees will become legally binding contracts; outlines a few essentials that they must contain in their narrative and demands that consumers have sight of them if they want to read them (for comparative purposes). It says nothing about their length, does not demand they be offered and the Directive does not concern purchased guarantees (sometimes also called warranties).
Some of the confusion has probably arisen because in mainland Europe consumers' statutory rights are called their "legal guarantee". This does not mean the same as a retailer's or manufacturer's guarantee but the reference in Article 5 to a minimum two years liability period for statutory rights appears to have been confused with such guarantees.
In England and Wales we currently have a six years liability period for sale of goods rights (limited to six years by the Limitation Act 1980). This means that compensation can be claimed against the supplier of the goods for up to six years after purchase, providing it can be shown that the defect was present at the time of sale, and it was reasonable for goods to last that long. Clearly, this does not cover wear and tear faults nor is it a durability requirement. DTI will not change this when transposing.
Paragraph 6, in the June 2001 summary of the consultation replies below, covered the two years issue (as did the Article 5 narrative in the first consultation). You can read the June 2001 summary by Clicking Here
Talk of a two years warranty/guarantee is therefore erroneous and the only relevance of two years, in this context, is to insist that other Member States provide for two years what England and Wales have, for decades, set at six years.
I am afraid that the information you have been given about a 2 year warranty
is incorrect. The following hyperlink will take you to our website which
explains the position http://www2.dti.gov.uk/CACP/ca/work2.htm#directive
What is the effect of the "two years guarantee" that I hear about?
This is a longstanding myth, arising from a misunderstanding of the Directive. With regard to guarantees, the Directive merely says, in Article 6, that freely given guarantees will become legally binding contracts; outlines a few essentials that they must contain in their narrative and demands that consumers have sight of them if they want to read them (for comparative purposes). It says nothing about their length, does not demand they be offered and the Directive does not concern purchased guarantees (sometimes also called warranties).
Some of the confusion has probably arisen because in mainland Europe consumers' statutory rights are called their "legal guarantee". This does not mean the same as a retailer's or manufacturer's guarantee but the reference in Article 5 to a minimum two years liability period for statutory rights appears to have been confused with such guarantees.
In England and Wales we currently have a six years liability period for sale of goods rights (limited to six years by the Limitation Act 1980). This means that compensation can be claimed against the supplier of the goods for up to six years after purchase, providing it can be shown that the defect was present at the time of sale, and it was reasonable for goods to last that long. Clearly, this does not cover wear and tear faults nor is it a durability requirement. DTI will not change this when transposing.
Paragraph 6, in the June 2001 summary of the consultation replies below, covered the two years issue (as did the Article 5 narrative in the first consultation). You can read the June 2001 summary by Clicking Here
Talk of a two years warranty/guarantee is therefore erroneous and the only relevance of two years, in this context, is to insist that other Member States provide for two years what England and Wales have, for decades, set at six years.
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NikNik
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