why is this in the SPOTTED section, surely it should be in the NOT SEEN - BANG section
Seriously, tell your insurance company that it needs to be done by PUG as there have been problems with some repairers opening the roof to do repairs and buggering the roof up. Not strictly true but it will convince them to use PUG as they wont need the hassle or expense of a possible roof repair. Explain about water leaks etc.
Also for anyone else who has a mishap - do like I did, ask the person to write their name and address down, while they are doing that also ask them to write down thier admission of fault and sign it. Once they have done this put the paper into a plastic wallet/envelope to preserve finger prints. I did this and when the other company queried the claim I explained this and said I can produce the evidence with finger prints in tact in COURT if you like. Funny - they settled there and then
NEVER EVER give out your home address. Give only your mobile number and your insurance companie details. If need be give them an e-mail in case they need to contact you.
I once had someone who drove into me ringing up and threatening me. My dad answered and explained he was a copper but it could have got nasty.