On Friday I got a letter from the DVLA saying that after surrendering my road tax in december I hadn't completed any paperwork like a SORN. This meant I was being fined £25 if paid within 7 days, £45 7-14 days then court action if not paid.
I had a good feeling that the dealer hadn't followed procedure in placing the private reg on the car I traded in on retention as I hadn't received a retention cert. as I normally do.
As I mentioned this to the salesman I deal with when I picked up my replacement CC I phoned him today to find he was on day off. As I only work up the way I asked for the After Sales Manager to find he was on holiday. Then asked for the General Manager as he dealt with my rejection case. He was in a meeting so I asked the receptionist to get him to call me which he did quite quick. I told him what had happened, he went to investigate and called back to say it had been done wrong and to send him the letter and he would sort it out.
A massive difference from the service I originally received and it shows how a dealer can change. Jim Mabon (General Manager, Arnold Clark Peugeot, Tollcross, Edinburgh) only took over in December and it shows the progress he has made in changing the dealership attitude towards customer care.
I was quick enough to name and shame them when they were in the wrong so it's only right I give them credit when deserved.
Derek
<font size=-1>[ This Message was edited by: Derek on 2002-04-08 19:39 ]</font>