Good or Bad dealers (bit of both)

[SeeJay]

I have recently taken delivery of my 206cc SE from Perrys Peugeot in Portsmouth. Although the waiting list was orginally quoted at 5+ months I was not too fussed as I had just quit my job and decided on a longish holiday in da sun.

I returned end of Jan and was delighted when I received a call letting me know my car was en route (2 months early). As extras I had asked for the light conversion and SP grille and the car therefore, needed some cosmetic surgery at the body shop before delivery.
I decided that it would be best to wait for March 01 to ensure the new reg.

Well... ...this is where the story begins.

The evening before Friday the 1st March I received a call from Perrys. To cut a long story short a bunch of scallywags (not too uncommon in Portsmouth) walked in and managed to lift all the NEW 02 reg cars spare keys. Thats right all the spare keys for the cars which were destined to be handed over the next day. Moreover, every key had the reg number on it!!! Needless to say - one of the keys was MINE and I was unable to take delivery! :sad:

The longest 10 days started as of March 1st and I waited while they changed all the locks and immob. Due to the stress and sleepless nights I ended up drowning my sorrows with one too many a Stella (estimated 10 day cost c £135) I was truly p***ed off with Perrys and having been a long term PUG friend I have indeed, had many a problem with them in the past!

This is where the story changes a little. A big pick up to Conrad, salesman at Perrys who kindly (out of the blue) came back to me with private reg suggestions. He/Perrys were making an offer of buying me a private reg of my choice (within reason - I did ask for my name, excact spelling but at £28K was indeed a tall order!). Instead I ended up with just under £1k's worth and must say I can't really grumble and me little silver bullet now looks even PHATER.

Many thanks to Perrys (espec. Conrad) for making an extremely shite situ a more palatable experience.


_________________
"I am an optimist. It does not seem
too much use being anything else."

-- Sir Winston Churchill

<font size=-1>[ This Message was edited by: SeeJay on 2002-03-13 18:20 ]</font>

[M275]

Hmmm
I had the kinda opposite service from Perry's in Farlington when I phoned up.

I bought the car from Charters Alton - great service ... very happy - but - its 30 mins drive from home/work and when I had a problem with my brake lights staying on (i already knew what the problem was - switch - and what needed doing (5min job) but diddnt know where the switch was.

Phoned Perry's - wanted the car for a full day - and couldnt do it for 2 days (no way was i driving with faulty brake lights)

Phoned Charters - "yeah come on up we'll take a look"

So - drove up - they fixed it in 10 seconds (YES 10 seconds) I'm happy....

So = Perrys - maybe good to buy the car - shite when you need work done on it..

BTW - I bought my old 206 1.4lx from Perry's and got the same a*** after sales service too.... so its not cos I bought the car from another dealer ..


(pants cos he's outta breath)

M

[SeeJay]

Cheers M275

I know what ya mean about after sales service. As soon as the £'s have been banked you are instantly demoted to another "simple" service customer. I could tell you a few stories about Perrys service but really don't wanna be boring ya as I'm sure you'll have heard or even experienced them yourself.

I will however, give them the benefit of doubt and see how I go. If unimpressed I might take up your suggestion and head up to Alton.

Anyway, thanks for the input and I look forward to seeing you on the road my local CC friend.

SeeJay

_________________
"I am an optimist. It does not seem
too much use being anything else."

-- Sir Winston Churchill

<font size=-1>[ This Message was edited by: SeeJay on 2002-03-14 17:51 ]</font>

[ewin7419]

I too have experience of Charters, mine is the Camberley one.
I have bought two 206cc's and a 307cc since January 2001.
I do heavy mileage, and can report that Sales, After Sales, and Service departments have ALL been excellent.
Mostly above and beyond the call of duty.